Service Officer Wanted for Service Office in Örebro

We are now looking for someone to help us during the summer holiday period in the role of service officer at the service office in Örebro.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you will provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborating authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• At least two years of experience in a service profession where you have informed and guided customers during personal meetings
• Knowledge of information retrieval and experience using e-services

Furthermore, you should possess the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is advantageous if you have:

Other Information

The employment is temporary during the period from mid-May to the end of August. The position is 100%. Start date is negotiable. The position is located at the service office in Örebro. We do not have the option for remote work. A satisfactory result in a security clearance is required for employment, and the position may be classified in a security class, which also means a background check.

Welcome with your application including CV and cover letter by February 28. For a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of the tasks. If that information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 11.

Swedish Agency for Government Employers

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish Agency for Government Employers is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you have opportunities for professional development, career advancement, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the governmental value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are nationwide. The headquarters is located in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The Swedish Agency for Government Employers promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and request no contact from media and recruitment companies.